This is a sponsored post by UserIQ, however, all opinions are 100% our own.
Ever been Shopping with kids, especially small ones? Ya, I bet you avoid it like the plague if you can! I usually plan times that I go to the store for when I know my kids will be at school. If by chance I have to take them, it never fails that we get the worst and rudest check out lady. This is an awful feeling, isn’t it? What is so hard about doing your job? Why can’t some people get customer service right? All they have to do is follow a few easy rules (the ones your Mom taught you long ago) and they’d be good to go!
Let’s go over 5 very basic principles about providing good customer service.
1. Treat others like you want to be treated- This age old rule is simple. Just like it states, enough said. Even if you don’t feel like it, it’s your job. Do you like when others are rude to you? NO, so don’t be rude to them, especially customers.
2. Be polite and smile- This sounds easy enough but how often do you go into a store and no one is polite or even smiling? It happens more then you think! Remember your basic manners and use your please and thank yous! If you are talking on the phone to a customer, smile, it comes through you voice believe me!
3. Listen to your customer! Remember the saying the customer is always right? You won’t know if they are or not if you don’t listen. Many times the customer is wrong but as a rock star customer service rep, you know how to make the customer feel like they are right! Look the customer in the eye and nod your head as to acknowledge you are listening. This one is easy and so important! If you uncover the customer’s need you will be prepared for customer success.
4. Be helpful- People look to you for the knowledge you hold! Help them out in whatever way you can. Answer their questions thoroughly and seek people out to see if they need help! Remember this is your arena, not theirs. People really appreciate when a customer service rep helps them out. Being helpful can make a break a company and can result in repeat customers or quit customers. A really good customer success software can also help in this department.
5. Be Resourceful- Again people look to you for things they don’t know. You are the expert! You know how to get things done and where to find out their questions. If you don’t, go find out how. Customers will always appreciate and value a customer service rep that isn’t afraid to get it done, especially when they see you being resourceful and creative in order to help them out.
Looking for more ways to rock it as a customer service rep? Check out our friends at UserIQ for your customer success platform needs.